SHIPPING, RETURN, EXCHANGE POLICY SHIPPING When the customer pays, the system will list all costs in detail, including the shipping cost. In a single transaction, you can enjoy a free shipping discount now. If you have any questions, please contact our customer service department via Facebook page "OJLS Professional" or email to "[email protected]". The shipping cost listed in shopping cart/checkout page shall be final. After payment made, we will ship the products between 2-7 working days. Product arrived date is depend on the courier services. Your understanding is very appreciate from us. RETURN We try very best packaging all items to reduce the occurrence of damage, occasionally accidents happen during shipment. If your order arrived damaged or defective, we are happy to replace the damaged or defective items in your order under the 3 Days Returns Policy. We are to address this problem immediately. Please email to "[email protected]" right away, and include the following information: 📌 Your order number. 📌 The details of the damaged/defective product received. 📌 Attach electronic images and video of damaged/defective products upon receipt. We will respond to your message as quickly as we can. In the meantime, please DO NOT throw away your damaged/defective items. We will ask you to send the damaged/defective items back to us (at our expense). Thank you. The returns products are excluded : 💥 Any product returned more than 3 days after receipt date 💥 Product has been opened/used 💥 Product is not its original condition/damaged/missing part 💥 Any free gift/sample not returned 💥 Products without official receipt 💥 In case of dispute, OJLS Family Trading decision shall be final and conclusive 💥 Final sale items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and contact us right away if there is a problem with your shipment. 🌸 OJLS Family Trading will process your returns within 14 working days after receiving the returned parcel. Thank you very much 🥰 CONTACT US DETAILS: OJLS Family Trading 202103196669 (003290654-P) No.10-1, Jalan SB Jaya 7, Kawasan Perindustrian SB Jaya, 47000 Sungai Buloh, Selsngor. Tel: 011-33188057, 010-2624311 Email : [email protected] Facebook : OJLS Professional Instagram : @ojls.professional Website : www.ojls.store